Refund Policy

Epigenetix Return Policy

1. Return conditions At Epigenetix we strive for 100% customer satisfaction. You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at info@epigenetix.nl. Wij. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged, opened or the packaging is more damaged than is necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returned.

2. Returns procedure To initiate a return, you must submit a request via our contact form on the website. We will review your request and provide you with further instructions on how to return the product. Please note that you will be responsible for the costs of returning the product.

3. Refunds After receiving and inspecting the returned product, we will process your refund within two weeks. You have the choice of a refund via the original payment method or a voucher for future purchases from Epigenetix.

4. Customer service Do you have questions or comments about your return? Please feel free to contact our customer service via the contact form on our contact page. We are ready to help you.